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Times have changed

December 20th 2010 06:24
: Vyoos news
newport cigarettes

Fifty years ago in Boston, American cigarette maker Lorillard Inc promoted its products, and sought to secure future profits, by giving away cigarettes to children.

Lorillard did this outside tenement housing estates in lower-income areas, often in black-dominated areas.


That's where young Marie Evans got her first cigarettes, from a smiling and benevolent dispenser of Lorillard largesse.

Evans is said to have received her first free cigarettes at age 9. They were Newport brand. She didn't start smoking them until age 13, but from then on it was Newport every day all the way until she was 54. That was in 2002, when Evans died of lung cancer.

Early last week a US court awarded the estate of Marie Evans, and Evans' son William, US$71million in compensatory damages. Late last week the court awarded the estate and William a further $81 million in punitive damages.

The jury said it found Lorillard Inc had enticed the woman and other black children to smoke by distributing free cigarettes outside low-income housing projects in Boston in the early 1960s. Evans vs. Lorillard was the first case to claim the cigarette maker targeted minorities, including young children, with samples of Newport menthol-flavoured cigarettes.

Lorillard has said it intends to appeal the decision. Times have changed, but cigarette company attitudes haven't.


boston.com/bostonglobe, bostonherald.com

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So you think you can dance

November 11th 2010 11:42
: Vyoos news
bureaucracy

No, you can't dance. Not if you are in the Lounge Bar in Stockport, England. It's not that the bar's owners, Lucy O'Brien and Rick Clements, disapprove of dancing, it's that the local council disapproves of dancing.

Lucy and Rick would like patrons to be allowed to dance. When they set up the Lounge Bar in 2008, they planned to have music and dancing in an upstairs room. When the room was ready, they did the right thing and applied for council approval. They submitted all sorts of documentation to support their application, including an engineer's report saying that the floor of the upstairs room was structurally safe for dancing.

The council granted a permit allowing music to be played in the room. The council granted a permit for DJs to operate in the room. The council refused a permit for dancing in the room. We disagree, the council said, with the engineer who said the floor was fine.

Since then Lucy and Rick have tried to run their business, offering food, drink and music, but not dancing. On that front, they put up No Dancing posters. They instructed staff to discourage any movement which looked like dancing. "We have done all we can to discourage people, but you can't tie people's legs together,'' Lucy O'Brien said.

No, we don't suppose you can. Which is unfortunate because a passing policeman recently saw three girls dancing in The Lounge's upstairs room and reported the matter. The council has decided to prosecute. The Lounge faces a fine of up to 1,600 pounds (about US$2,500).

After two years of living with bureaucratic quibbling that she wasn't happy with in the first place, Lucy O'Brien opened fire. "Dancing is not a crime," she said. "The council has been completely over-zealous. People being paid to find things like this is a waste of taxpayers' money."

A council spokesman responded: "The company was fully aware of the restrictions and the risk to customers but chose to continue to operate regardless of this. We believe that the appropriate action was to prosecute on the grounds of public safety."

Council, your partner in fine dancing.

There are no winners here.
news.com.au




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The end of death by call hold

October 28th 2010 06:32
: Vyoos news
call hold

We have been perplexed at times to see surveys of consumer dislikes which do not rank phone calls being placed on hold as number one. We found this so surprising that we recently undertook our own research, and Vyoos can now reveal a carefully concealed corporate secret - a big business conspiracy, in which high-level politicians may be implicated - regarding this issue.

Caller on hold, for those who have never used a telephone, is the process whereby companies treat customers and potential customers like idiots by assuming that they don't mind waiting for interminable periods listening to mindless promotional material, this after possibly hours pressing numbers just to get to the promotional material closest to their enquiry topic.

Call hold would be on top of every consumer pet hate list except for the terrible secret our research has revealed: many people die while waiting on the phone.

Most beat themselves to death with the handpiece.

"It is the great hidden shame of our so-called first-world society," said a psychiatrist, "that so little is understood about the human mind's ability to cope with the unique duress associated with call hold.

"People - and companies - need to understand that call hold minutes aren't like other minutes. You know how the Richter Scale works - how a magnitude 7 earthquake is 10 times as strong as a magnitude 6 earthquake? Well call hold is sort of like that - each minute imparts stress equal to all the previous minutes combined.

"I know, believe me. I went through this call hold last year and I've only just been released from intensive care. I'm better now, I think, except I wake at night sometimes and hear demonic voices singing 'Your call is important' in three-part harmony."

We have no doubt that Vodafone Australia had all the above in mind when it announced today that it is scrapping call hold. That's right, in a announcement which should have been televised live around the galaxy (what were their marketing people thinking?) Vodafone said all callers from the middle of next month would have the option of selecting a "return call", meaning a Vodafone representative would call them back as soon as possible.

"As soon as possible" may mean shortly before the next ice age but we don't care. This is the biggest news in telecommunications since Alexander Graham Bell sent the first telephonic message - to an assistant in an adjoining room - and had to wait for a response.

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wedding dress kovacs
Hannah Kovacs in her $18 wedding dress

In 1991, just before moving overseas to live, I decided to consolidate all my addresses and phone numbers in a new contact book. This item, basically a few blank sheets of paper stuck together with glue, cost me just under A$10. A similar item in an Australian newsagent today will cost a fraction of the price.

[ Click here to read more ]
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banker protest

I watched the television news last night and learned that National Australia Bank is to scrap overdue account fees. The decision will cost the bank an estimated A$100 million a year in revenue, but it had decided getting rid of the charge was "a good business decision that will retain customers and attract new ones".

[ Click here to read more ]
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Barbie shock and outrage

March 6th 2009 01:55
barbie doll tattoo

The American media is full of the latest moral outrage perpetrated by Mattel, maker of the Barbie doll.

[ Click here to read more ]
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The consumer fights back

January 28th 2009 00:51
Dear Sir/Madam,

My rather expensive Vax vacuum cleaner has a problem and I would like to find a Vax service agent in Melbourne to fix it. This is proving unexpectedly difficult


[ Click here to read more ]
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